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In addition, you can make logging in easier if you turn on biometric authentication-using your fingerprint or security key to unlock your Dashlane web app. If you turn on the Keep me logged in for 14 days setting when logging in, you only have to log in once every two weeks. Each browser extension prompts you to log in to your Dashlane account before you can access your data. More about the 'Keep me logged in' setting Why do I have to log in to my account separately in each browser I use?Įach Dashlane extension in each browser on the same computer is considered a separate app. Up to eight seconds may pass for the Dashlane D icon to change from orange- logged out-to blue-logged in. The extension might not be able to communicate with the Dashlane servers to confirm that you've enabled the feature for your account.

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If you open the browser while offline or too quickly after your computer starts, you may experience an issue. This setting isn't available if you've turned on 2FA for every login, you're using SSO to log in, you're logging in for the first time, or the device isn't registered.įor the Keep me logged in setting to work as expected, you need to connect to the internet before you open the browser. Make sure to close your browser when you finish using Dashlane before anyone else uses the computer. If you share your computer with other people, we recommend you don't turn on the Keep me logged in setting. However, you can turn on the Keep me logged in for 14 days setting. More about 2FA Why do I have to log in again every time I restart my browser?īecause the Dashlane extension is installed in your browser, you're logged out when you close the browser.

You aren't using 2-factor authentication (2FA) at every login.

You've registered the device on your account.

You've previously logged in on the device.

You can access your data in the web app when offline if you meet these conditions: Protect your account using 2-factor authentication Internet connection and logging in Can I access my data if I don't have an internet connection?

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Learn how to turn on and off 2FA and manage the settings on the web app in this article: How do I turn on 2-factor authentication (2FA)? Remember, only you have the key to your data-your Master Password-so we can never read or decrypt your data. No, we back up all of our customers' encrypted data on our servers.

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Important: Your Master Password isn't transmitted or saved online. No, the Dashlane extension only uses your Master Password to unlock or 'decrypt' your data locally. Dashlane locks or 'encrypts' data locally on your device rather than on a remote server, a process the web-first experience still follows.įor more information, check out our blog post:īuilding for Security in a Browser Environment Is my Master Password transmitted online because I'm entering it into my browser? We're committed to a zero-knowledge policy, meaning that only can access your data-neither Dashlane nor a hacker can see the contents of your account. In the web-first Dashlane experience, the extension and web app work hand-in-hand to offer you the richest and most secure experience, including our vastly improved Autofill. Troubleshoot autofill on your computer Security architecture in the web app Is the web app secure? Select the Dashlane D icon in your browser's toolbar. Make sure that you're logged in through your extension. More about firewall exceptions Autofill isn't working. Firewall configuration should allow access to the different domains required for the app to sync, update, and more. Does the web app need any specific configuration for my antivirus or firewall?Īntivirus policies shouldn't impact the web app. The Dashlane icon in your browser is green when you're logged in and orange when you're not. Troubleshooting tokens Why is my Dashlane extension icon orange? If you have trouble because of an issue with the token, check out this article, which walks you through troubleshooting and resolving the issue.

Get started with the Safari app I have a problem with the token when I try to log in to my account Note: In Safari, the link for the extension redirects to the App Store, where you can download our iOS app ported to macOS, thanks to Catalyst technology.

DASHLANE DESKTOP INSTALL

Overview of the web app and extension How do I install the web app?

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You can access Dashlane directly in the browser extension and then open the full web app for more features. With the Dashlane web app and extension, you can autofill your passwords and login details and manage your data. If you don't find your answer, contact Customer Support.Ĭontact us Getting started What is the web app? If you have questions about the web-first version of Dashlane that we call the web app, we hope you'll find the answers in this article.

Dashlane desktop